Frequently asked questions

ImmigrantDesk is a UK immigration platform. It brings case management, document handling, evidence checking and application preparation together in one place, with AI support built in.

No. ImmigrantDesk gives structured support and information. It does not replace advice from a regulated solicitor or adviser. If you need legal advice about your situation, speak to a qualified immigration professional.

Choose a plan on the Register page, enter your name, email address and a password of at least 8 characters, and follow the steps. Use an email address you can access, because we send your invoices and receipts there.

Yes. New subscribers get a free trial of up to 7 days. You approve PayPal once, and the first payment is taken when the trial ends.

Payment is by PayPal. You approve once, and your subscription then renews automatically.

Cancel the automatic payment in your PayPal account (Settings, then Payments, then Automatic payments). You keep access until the end of the period you have already paid for.

Please do not register again. Log in with the same email address and choose a plan again. Your account and records stay as they are.

Use “Forgot password” on the login page. We send a reset email to your registered email address.

We protect your data under UK GDPR. Our Privacy Notice, Security & Data Protection page and Data Processing Agreement explain how your information is stored and used. You can find them in the links at the top of this page.

Immigration solicitors, advisers, caseworkers and organisations who want case management, document handling, drafting and AI support in one workspace.

There are plans for individual professionals and for organisations, with different limits and features. You can compare them on the Register page.

Organisation plans let you add staff and control what each person can see and do.

No. The AI prepares analysis and drafts for your review. You remain responsible for the advice you give.

You can cancel at any time to stop future payments. If you ask for a refund within 14 days of your first payment, we will refund it in full or in part, depending on how much of the service you have used. After 14 days we do not refund periods already used, except for billing errors, which we always correct. Refunds go back to the PayPal account that paid, and we email a credit note to your registered email address.

Yes. Our Data Processing Agreement is available from the link at the top of this page. It explains how we process client data on your behalf.

ImmigrantDesk is not only an AI tool. It is a full practice-management system (CRM) for law firms: clients, matters, documents, tasks, deadlines, appointments and billing, with AI analysis built in, so the work and the analysis stay together.

Our case law comes from official publications: the GOV.UK tribunal decisions service. Legislation comes from legislation.gov.uk, and the Immigration Rules and Home Office guidance come from GOV.UK. Country information comes from official Home Office country information (COI). The library is held and indexed on our own servers.

The library is checked every day for new decisions and for changes to legislation, rules and guidance.

Yes. Every item in the library is stored with the address of the official page it came from, so you can open the source and check it yourself.

The AI answers using the documents and facts in your own matter, together with our library of case law, legislation and official guidance. It works from the library held on our server, not from random web pages. You should still check the source before relying on any answer.